Shipping

General Shipping Information

All orders are sent via Australian post within Australia during normal business hours. Your order will be discreetly packaged in plain satchels/boxes and will not include references relating to the product purchased or site name purchased from. For discretionary reasons, the sender’s name will not be displayed on your parcel.

Please advise upon receiving your parcel if there are any missing items. Orders are tracked, an email will be issued with a link on the day of dispatch.

Australian Deliveries
* We endeavour to process your order within 24 hours. Please allow up to 2 days handling time.

* Express Shipping on orders will arrive between 1-3 business days depending on your location exclusive of processing time. Outside metropolitan areas may take longer.

*Flat rate Express Shipping of $14.95 on all orders under $349.95 (excl. heavy items like machines)
- unless otherwise stated during promotional periods.

* Shipping within Australia is through Australia Express Post.

Large heavy items incur an additional shipping fee of $34.95.
Large and bulky items include all sex machines.

Free express shipping on all orders over $349.95 (excl. heavy bulky items as otherwise stated)

Shipments outside metropolitan areas which are in isolated areas may take a little longer to be delivered. All deliveries include parcel tracking so you can check the delivery status of your order at any time most convenient to you. Tracking information is emailed to you once your order has been shipped.

All parcel deliveries are very discreet. Neither the courier nor anyone associated with the delivery of your parcel will be aware of its contents or place of origin. All packages coming out of our warehouse are simply and discreetly labelled with no reference to The9intheCollective. Packaging is strong and extremely well sealed to limit any risk of breakage, damages or parcels being opened in transit.

Your order may be left unattended at the delivery address, however, if the area is deemed unsafe for delivery, the postal service worker, may choose to leave a 'missed delivery' card so that you can collect your parcel from the nearest post office.

Please be informed, we cannot be held liable if your parcel is lost or stolen from the delivery address. However, we will assist in rectifying any delivery issues with the postal service.

If the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.

If a return is required, we will give you a returns address which will be discreet and not associated with The9intheCollective.